At Chloe + Lois, we offer an above-average jewelry shopping experience to our customers. In the event that you do not have a top-notch experience, our team is here and more than happy to assist you! In the rare event that you experience an issue with your order, please e-mail our customer care team at please allow 24-48 hours for a response. Our standard hours of operation are Monday-Thursday, 10 AM EST-4 PM EST.

Please include the following information:

  • Order Number (starts with CL)
  • Return details (exchange, return, etc)
  • Full Name
  • Shipping Address

CLICK HERE to review our Return and Exchange policy.